Effective Date:  January 1, 2013

Valenza Chocolatier®, Inc. collects customer information to help us to serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting our website, or providing your information to us, you are accepting the practices described in this Privacy Policy.

This Privacy Policy (this “Policy”) applies to all account holders, users, customers and visitors (referred to as "you" below) of the Valenza Chocolatier® website accessible at, and any other website (all of the foregoing, collectively, the "Valenza Chocolatier® Website" or “Site”) operated or owned by Valenza Chocolatier®, Inc. ("we" or "Valenza Chocolatier®"), unless contrary or additional policies or provisions are expressly stated to apply at such other websites or with respect to a given web page or feature.

You agree to this Policy by displaying, using or accessing the Valenza Chocolatier® Website, by registering for an account at the Valenza Chocolatier® Website, by placing an on-line order for any product or service provided by Valenza Chocolatier®, by submitting any information, comments, or other material to the Valenza Chocolatier® Website, or by allowing or authorizing any person to do any of the same on your behalf or for your benefit. If you do not agree with this Policy, please do not register an account on, use, or authorize another on your behalf to use, the Valenza Chocolatier® Website or any such services or features. Questions and concerns regarding this Policy should be directed by e-mail to

Valenza Chocolatier® respects your privacy. Any information you give us is held with care and security, and will only be used as described in this Policy or otherwise with your consent. We allow our users to opt-out of many non-critical uses, however, we want to be upfront about the fact that part of the Valenza Chocolatier® business includes leveraging certain aspects of your information for the various commercial purposes described below, which allows us to present to you new products and services that fit the Valenza Chocolatier® philosophy.

Collection of your Personal Information

In order to place an order or to access certain features or services on the Valenza Chocolatier® Website, you may be required to first create an account and/or complete one or several forms. During registration (and possibly thereafter) you may be asked to give your name, a contact telephone number, a password, your postal address, delivery address, e-mail address, and other contact or pertinent information. Valenza Chocolatier® may also ask for other information required to provide a particular service, such as your business name, name and delivery address of someone receiving a gift you would like to order, and other relevant information. Information may also be collected by your presence on the Valenza Chocolatier® Website, even if you have not registered or subscribe

Generally, this information falls into one of four categories: (1) "Personal Information," such as your name and e-mail address, which can be used to personally identify or contact you (or to confirm your identity in the case of user IDs and passwords), (2) "Billing Information," such as your credit card information, which is a subset of Personal Information and which we may use to bill you for an order or a service you have knowingly purchased, (3) "Usage Information" such as your IP address, click patterns on the Valenza Chocolatier® Website, ordering and product consumption patterns, opinions, reviews or other matter you have posted or submitted, and other information indicative of your purchase patterns and use of the Valenza Chocolatier® Website, and (4) "Anonymous Information" which is extracted from Personal Information and Usage Information and then aggregated across users to determine the demographics, habits, preferences, or statistical characteristics of the Valenza Chocolatier® Website users, but which cannot be used to identify you or your specific usage history.

Use of your Personal Information

The Personal Information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized.  We will use your Billing and Usage Information, as applicable, to bill you for your orders of Valenza Chocolatier® products and for any Valenza Chocolatier® Website services which you knowingly purchase, and to provide you with technical and billing support.

We will use Anonymous Information to optimize our marketing and product development efforts (such as keyword advertising purchases and search engine optimization), to determine the success of our marketing campaigns, to provide anonymous demographic information to sponsors, advertisers and partners, and other relevant commercial purposes, which do not identify you individually.

In support of these uses, Valenza Chocolatier® may use Personal Information to provide you with more effective customer service, to improve the Site, improve any related Valenza Chocolatier® products or services. It will also use it to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests. In order to offer you a more consistent experience in your interactions with Valenza Chocolatier®, information collected by Valenza Chocolatier® may be combined with information collected by other Valenza Chocolatier® services.

We may use your Personal Information to provide you with important information about the product or service that you are using, including specials, promotions and notifications. Additionally, with your permission, we may send you information about other Valenza Chocolatier® products and services.  At any given time, you may decline communication based on applicable step stated in each communication.

Valenza Chocolatier® may use third party providers and subcontractors to process your orders, to support features and services offered on the Valenza Chocolatier® Website, and for internal, administrative, and tracking purposes. Service through these providers may necessarily include providing them with some or all of your Personal Information, Billing Information (for credit card processing, collections, and related matters), and your Usage Information (for subcontracted services and features), but we will use diligent efforts to restrict use of this Information by these third parties to the specific purpose for which the third party has been engaged.

Valenza Chocolatier® may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Valenza Chocolatier® or the Site; (b) protect and defend the rights or property of Valenza Chocolatier®; or (c) act in urgent circumstances to protect the personal safety of Valenza Chocolatier® employees or agents, users of Valenza Chocolatier® products or services, or members of the public.

Control of your Personal Information

Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of Valenza Chocolatier® and its subsidiaries, affiliates or partners without your permission. As described below in the next section, you can gain access to your Personal Information and make choices about how you wish to be contacted.

Please be aware that this Privacy Statement and any choices you make on the Site will not necessarily apply to Personal Information you may have provided to Valenza Chocolatier® in the context of other, separately operated, Valenza Chocolatier® products or services.

The Site may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. In some services offered by the Site, contact with the customer is an intrinsic part of the service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service(s) you have chosen.

Access to your Personal Information

If you would like to review the information about you that we have collected through our website, or to change that information, you can make that request by contacting us electronically at We may require that you verify your identity before we process your request.

Security of your Personal Information

Valenza Chocolatier® is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers that are located in controlled facilities and to which we grant only limited access.

Billing Information may also be stored by our payment card processors and be subject only to our limited control. For example, our current credit card gateway partner is, and they store billing information on their secure servers and protect it via proprietary methods. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.  Click here to read their privacy policy:

Please note that information or data (including Usage Information), other than Billing Information, cannot practicably be stored in a manner which is PCI or HIPAA (healthcare patient confidentiality and security) compliant. Accordingly, other than the Billing Information which we specifically request, we do not recommend that you post, upload, provide, or store any sensitive financial, payment, or personal information, and we cannot be responsible in any manner if you do so.

Please help us out with our opt-out procedures by letting us know if you continue to receive promotional materials after you have opted out: we do our best to maintain the integrity of the opt-out information in our database, but occasionally, due to back-up procedures or other issues, have needed to take corrective efforts to be sure that all opt-out information is correct. We ask for your patience and welcome your feedback.

Additionally, we strongly recommend that you keep all of your user information, such as account IDs, passwords, and other sensitive information secret and not disclose such information to anyone else. We cannot be responsible for any use of this information should you disclose it to anyone else, or for the use or distribution of any of your information or data stored with the Valenza Chocolatier® Website if it is obtained via use of your account ID or password. Please note that Valenza Choclatier® will never e-mail you to "phish" for (attempt to convince you to disclose) your username or password or any billing information via e-mail.

Use of Cookies

Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes in order to track site and user activity. One of the primary purposes of cookies is as a convenience to save you time. For example, if you personalize a web page, or navigate within a web site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other web sites you visit.

Marketing Email Communications

At various points on our websites, you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, place an order online or by phone, make a customer service inquiry, opt-in to receive our emails, shop online, request wholesale information, participate in a sweepstakes, contest, promotion or survey, you may automatically be added to our email list and receive marketing or promotional information from us. Valenza Chocolatier® will not share your email address with third parties or with anyone outside of Valenza Chocolatier®. Email addresses are only used for direct marketing communications to our customers.

If you do not wish to receive Valenza Chocolatier® marketing emails, you may opt out, or unsubscribe, by clicking on the unsubscribe link found at the bottom of all Valenza Chocolatier® marketing emails, or email us at with “Email Unsubscribe” in the subject line and your name and email address within the email message. Please note that it may take several days for your unsubscribe e-mail to be processed, but using the unsubscribe link in a newsletter generally results in prompt processing.

Personal Information Collected by Social Media Sites

This Privacy Policy does not cover the privacy and security practices of the social media sites on which Valenza Chocolatier® has Social Media Pages and Accounts. Please review privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.

The social media sites where Valenza Chocolatier® has a Social Media Pages or Account may provide aggregate information and analysis to Valenza Chocolatier® about visitors’ use of our Social Media Pages or Accounts. This allows us to better understand and analyze our user growth, general demographic information about the users of our social media pages and interaction with content on our Social Media Pages or Accounts. Overall, this information may be used to help us understand the types of visitors and users of our social media pages and use of the content.

Hyperlinks to other Web Sites

Hyperlinks to third-party web sites from this Site are provided solely as a convenience to you. We have not reviewed these third-party sites and do not control them. Valenza Chocolatier® does not assume responsibility for any of these sites, their content, or their privacy policies. Valenza Chocolatier® does not endorse or make any representations regarding the collection or use of personal information by these third-party sites. If you decide to visit any of the third-party sites linked to this Site, you do so at your own risk.


The Valenza Chocolatier® Website is a general audience site and does not knowingly collect any personal information from children and the functions and features we offer are not intended for use by children or minors.


The terms contained in this Policy are subordinate to any contrary terms contained in any express user or membership agreement between a user and Valenza Chocolatier® or to any express written agreement containing the signatures of authorized representatives of both parties.

No Representation or Warranty

Your confidential use of the Valenza Chocolatier® Website cannot be guaranteed by Valenza Chocolatier®. Valenza Chocolatier® shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality with respect to your use of the Valenza Chocolatier® Website or any information you transmitted.

Valenza Chocolatier® liability from or arising out of this Policy or any breach thereof shall be, regardless of theory of liability or cause of action, limited to direct damages, shall not exceed US$100.00 under any circumstance, and is also subject to any general limits of liability stated in the Valenza Chocolatier® Terms of Use.

Changes to this Statement

Valenza Chocolatier® may occasionally update this Privacy Policy. When we do, we will also revise the "last updated" date at the bottom of the Privacy Policy. For material changes to this Privacy Policy, we will notify you by posting our updated Privacy Policy on our web site and inserting a new "Effective Date." We encourage you to periodically review this Privacy Policy to stay informed about how we are helping to protect the Personal Information we collect. Your continued use of the service constitutes your agreement to this Privacy Policy and any updates.

If you do not agree with any such changes, or if you no longer wish to be subject to this Policy, you may contact Valenza Chocolatier®, to cancel your account, and upon complete payment of any amounts due and owing to Valenza Chocolatier® (if applicable), Valenza Chocolatier® will use diligent efforts to delete your Personal and Billing Information.

Last updated: January 2014
© 2014 Valenza Chocolatier
®, Inc.
All rights reserved.